Order Modification/Cancellation Policy

Should you like to change your order, we require immediate notice. Please contact us on our cakes delivery hotline via Whatsapp: 66622110. There are some orders which we are unable to accept and can be cancelled from our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order - which may be limitations on quantity available at the time of purchase, error in product(s) or pricing information, or limitations of our commissary. Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.

Returns and Refund Policy

If you are unhappy with your purchase for any reason, please get in touch with our customer service team via WhatsApp. Where possible, we’d like the product returned to one of our stores providing proof of purchase, or we can arrange to collect the order from you. Email - [email protected] WhatsApp - 66622110 If you’ve had an experience in one of our stores and hoped it had been better, just let us know when and where you visited. We aim to respond to all queries as promptly as possible, and will seek to refund a purchase if we feel it wasn’t up to our standards, or issue a gift voucher that you can redeem in one of our stores. Le Chocolat is not responsible and does not guarantee refund for cases where: - Products are delivered to incorrect address provided by the sender. - Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery. - Product quality problems caused by improper handling of the product. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.

Products and Pricing

All products listed on the website, their descriptions, and their prices are subject to change from time to time. Purchase of a product on the website is subject to availability of stock. Le Chocolat reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Le Chocolat's data entry team, Le Chocolat shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and we cancel your order, we will refund the amount. The product specifications (weight, flavor, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products. The message on the complimentary message card will be handwritten.

Substitution Policy

Every cake we offer is handcrafted and since the chef has his own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues. In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value. In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product.

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes. All payments are non-refundable (except as expressly set forth in the Terms and Conditions).

How do I order a gift for someone?

To order a gift for someone, after adding your billing information you can change the shipping information to the person’s address.

How long is the delivery time?

We deliver 7 days a week. Orders must be placed at least one day in advance. For Same-Day delivery, check out the section here: https://www.lechocolatbh.com/Same-Day-Delivery

Where can I check your delivery policies?

By clicking on delivery information in the footer menu or our policies tab.

Which countries do you deliver to?

We currently only deliver around Bahrain.

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